Virginia Postrel has written an article at Wired about the next killer app: aesthetics. She argues that companies can not rely on price and performance alone to set them apart. Instead new products and services must appeal to the senses and emotions of customers filling and satisfying legitimate needs.
We must abandon our prejudices regarding the sources of economic value. The production of wealth comes not simply from labor or raw materials or even intellectual brilliance. It comes from new ways to give people what they want. By matching creativity and desire, the economy will renew itself.
Link:
http://www.wired.com/wired/archive/11.07/view.html?pg=1